Noise Complaints

The volume, type and location of aircraft noise complaints is dependant upon a multitude of factors including demographics, weather conditions, schedules and ad hoc operations.

Noise complaints at Cairns Airport are all ultimately directed to the Airspace and Environment Regulatory Unit (AERU) of Airservices Australia.

AERU have established a complaint hotline (recorded message) where complaints can be recorded 24 hours a day, seven days a week. AERU provide Cairns Airport with both monthly and three monthly noise complaint reports which enables Cairns Airport to identify emerging issues and trends. Cairns Airport is responsible for all noise complaints generated by aircraft undertaking ground running of engines.

Aircraft noise complaints and issues are discussed with community representatives at the Airport Environmental Consultative Committee

If you would like to make a noise complaint or enquiry contact the Noise Enquiry Service:

Phone 1800 802 584 (freecall) or 1300 302 240 (local call)
or write to:

Noise Enquiry Service
PO Box 211
Mascot NSW 1460

or Email: community.relations@airservicesaustralia.com

Information on the aircraft noise complaint reporting process can be found at http://www.airservicesaustralia.com/aircraftnoise/about-making-a-complaint

You may also wish to visit http://www.airservicesaustralia.com/aircraftnoise/webtrak  for information on where and how high aircraft fly and the noise levels of these operations.