ID & Access Office
The ID & Access Office is responsible for the issue of Aviation Security Identification Card (ASICs), access control cards and privileges, Authority to Drive Airside (ADA) applications and Visitor Identification Cards.
All persons at the airport requiring unescorted access to security sensitive areas are required, under government regulations to have a valid ASIC as well as an operational need.
Persons requiring an ASIC and lawful access should complete appropriate application forms and submit the forms to Cairns Airport ID & Access Office. Applicants must undertake and pass Security Awareness Training prior to receiving their ASIC.
All identification cards and access control permissions are subject to the terms and conditions of issue by Aviation Transport Security Regulations 2005 and the Issuing Body.
Airport Customer Experience (ACE) Training
With today’s passengers having more choice than ever before in terms of where to fly from and who to fly with, providing great customer service has never been more important.
The Airport Customer Experience, or ACE Program has been designed as a collaborative one team approach, to create and deliver a unique and exceptional customer experience.
To ensure our Customer Service Culture is embraced across our airport all applicants for new and renewed ASICs will undertake an online training program.
The training course can be accessed in the following link https://training.nqairports.com.au/ACE/login.asp
ID & Access Office Contact Details
|Tom McDonald Building
|3-5 minutes to T2 (Domestic Terminal) | 3-5 minutes to T1 (International Terminal)|
|Cash, EFTPOS, Visa, Mastercard & Amex|
Monday to Friday: 08:30 – 15:30 |Except Wednesday: 08:30 – 12:00
Tel: (07) 4080 6731 / 6742 Fax: (07) 4080 6704
Fees & Charges
|New ASIC||$225 + $50 refundable security deposit|
|ADA Cat 1 A/B/C||$50|
|ADA Cat 2||$60|
|ADA Cat 3 A/B||$70|
|ADA Cat 4||$70|