Airport Service Quality

We are a customer orientated business dedicated to meeting our customers’ needs.

To do so we subscribe to the Airport Service Quality (ASQ) Survey, the world’s leading airport customer satisfaction benchmark programme.

The ASQ Performance survey  focuses on 16 key performance indicators (KPIs) which define the passenger experience through the airport, ensuring Cairns is constantly focused on the performance in these key areas.

ASQ Performance Key Performance Indicators include:

  • Waiting time at check-in
  • Waiting time at security
  • Number of baggage carts available
  • Waiting time at immigration