Vision & Values

Our Vision

We are committed to establishing & maintaining our position as the gateway ports to our globally-recognised & unique natural assets – the Great Barrier Reef/Daintree Rainforest & the Bowen/Galilee Basin. We will leverage the destinational awareness & location of these assets to solidify & strengthen our air service offerings to new & under-served markets.

Our Values

Working together as a team we are committed to creating a collaborative, rewarding, productive work environment, building our expertise and skills, and achieving exceptional results for our stakeholders, shareholders, customers and employees through upholding the following values in our everyday work:

  • Community First
  • Integrity
  • Accountability
  • Continuous Improvement
  • Safety, Security & Environment
  • One Team

 

Customer Charter

Be it the beginning or end of your travels, we aim to immerse the customer in the natural beauty and heritage of our region. Every day, we aim to create an exceptional airport journey that’s filled with clever ideas, thoughtful convenience for smooth stress free travel, and allows the airport community to provide a unique tropical experience.

  • To view or download the Cairns Airport Customer Charter, click here.

 

Airport Customer Experience (ACE) Training

With today’s passengers having more choice than ever before in terms of where to fly from and who to fly with, providing great customer service has never been more important.

The Airport Customer Experience, or ACE Program has been designed as a collaborative one team approach, to create and deliver a unique and exceptional customer experience.

To ensure our Customer Service Culture is embraced across our airport all applicants for new and renewed ASICs will undertake an online training program.