Facilities & Services

Terminal area
The international terminal is 25,419m2.

Accommodation
Accommodation boards are located in the arrivals hall of the international terminal. A free telephone is provided with direct lines to the accommodation centre. Transport may also be arranged through the accommodation house.

Automatic Teller Machines
A cash transaction machine is located in the arrivals area of the international terminal and accepts most cards.

Currency Exchange
For arriving international passengers a currency exchange booth is located within the baggage reclaim area as well as out in the public arrivals hall. For departing international passengers a currency exchange is located in the departure lounge.

Porterage Groups
A porterage service is operated by TLC Airport Luggage Services. Bookings are required in advance and the cost is charged per bag. Large luggage truck also available.
Contact details: tlc [at] bigpond [dot] net [dot] au
Mob: 0417 635195 / 0417 635142
Fax: 07 4034 3305

Post Office
There is a mailbox located beside the accommodation board under the stairs in the international arrivals hall.

Public Amenities
Toilets, showers, baby-care and disabled facilities are located both landside and airside.

Shopping & Dining
There are a variety of stores in the departure lounge including food outlets, clothing stores and a newsagent.

Terminal Transfers
A five-minute walk along a covered walkway connects the two terminals.

Trolleys
Trolleys are free to international arriving passengers and are located in the arrivals baggage collection area.
There is a minimal charge for trolley use when departing. The trolleys are located outside the departures (ie. western end) of the terminal near the crosswalk and also outside the arrivals hall and in the carpark.

Telephones
Local, interstate and international calls may be made from the public telephones in both terminals.

Baggage Storage
Baggage Storage is available at the terminal, please contact Smart Carte Australia Pty Ltd who can assist with your baggage storage needs (Ph 0407 359 678 or email chris [at] smartecarte [dot] com [dot] au). Storage costs are as follows:

Up to 3 hours $7 (small) $9 (large)
Over 3 hours $11 (small) $15 (large)

Terminal Maps

Arrivals, First Floor

Please download pdf for more details.

Departures, Second Floor

Please download pdf for more details.

Terminal Transfers

A five-minute walk along a covered walkway connects the domestic and international terminals.

Access for People with a Disability

Each terminal has drop-off/pick-up areas for people with a disability marked at the kerbside. These areas are only available to vehicles displaying a permit for a person with a disabiltiy, and drivers must follow the normal kerbside parking rules. Under government legislation, no vehicle is permitted to be left unattended at the kerbside outside the terminal. Drivers may assist passengers to disembark from the drop-off/pick up areas for people with a disability, however the vehicle must not be left unattended to assist passengers into the terminal. If the passenger requires assistance to the check-in area, the driver must park the vehicle in the public car park and then return to assist the passenger.

Parking for people with a disability is also available within the car parks.

Lost Property

Please contact Cairns Airport on (07) 4080 6703 if you believe you have lost something in the terminal or car parking areas. Lost property will be retained for 3 months.

If you believe you have left something on an aircraft, you will need to contact your airline directly.