Cairns Airport is one of Australia’s leading regional airports, providing air links to a range of domestic and international locations.
It is the gateway to World Heritage Great Barrier Reef and Tropical Rainforests of North Queensland and is just 7 kilometres from the Cairns CBD.
Over 5 million passengers pass through Cairns Airport each year.
There are direct domestic flights to Brisbane, Gold Coast, Sydney, Melbourne, Adelaide, Perth, Darwin, Townsville and Toowoomba as well as to Alice Springs, Ayers Rock (Uluru) and regional centres across North Queensland.
Cairns Airport is Australia’s seventh busiest for international passengers with direct flights from Tokyo, Osaka, Hong Kong, Singapore, Bali, Auckland and Port Moresby. There are also seasonal flights from Shanghai and Seoul.
Our customers arrive excited and depart delighted.
Amazing memories for travellers, growth for our communities and returns for our shareholders.
Integrity: We always act responsibly and honestly
Achievement:Through our work we deliver positive, sustainable results
Care: We provide a positive customer experience and look after the safety and security of all airport users
Collaboration: We respect everyone we are in contact with and work together to achieve our goals
Our Commitment to Our Customers
The following initiatives embrace Cairns Airport’s commitment to our customers.
Our Cairns Airport Customer Charter outlines how we provide our customers a seamless and enjoyable airport experience.
To view or download the Cairns Airport Customer Charter, click here.
Airport Customer Experience
Cairns Airport’s Airport Customer Experience (ACE) Program has been designed as a collaborative one team approach, to create and deliver a unique and exceptional customer experience. Everyone working at Cairns Airport has an important role to play in our Airport Community and we all undertake ACE training to ensure customer service is integral to each and every one of our roles.
Airport Service Quality
Cairns Airport is proud to be part of Airport Service Quality (ASQ) the world’s leading airport customer satisfaction benchmark program.
The ASQ Performance Survey focuses on 16 key performance indicators which define passenger experience through the airport, ensuring Cairns is constantly focused on the performance in these key areas.
For more information go to Airport Service Quality.
Another Cairns Airport customer service initiative is our Airport Ambassador Program. This friendly group of volunteers welcome and assist people with wayfinding, airport information, transport options and destination information. You can find out more about the Airport Ambassador’s Program and how to become an ambassador here.
In recent years Cairns Airport has been awarded:
- Major Airport of the Year, Australian Airports Association National Airport Industry Awards.
- Tropical North Queensland Tourism Awards for Specialised Tourism Services
- Tropical North Queensland Tourism Awards for Outstanding Contribution by a Volunteer or Group of Volunteers
- Queensland Master Builders Association Construction Award for Best Tourism & Hospitality Facility over $4M (awarded to construction contractor Hansen Yuncken)