Cairns Airport is one of Australia’s leading regional airports, providing air links to a variety of regional, domestic, and international destinations. Pre-COVID, Cairns Airport welcomed over 5 million passengers per year.
Described as ‘descending into paradise’, Cairns Airport is the gateway to the World Heritage Great Barrier Reef and Tropical Rainforests of North Queensland and is just 7km from the Cairns CBD.
Cairns Airport offers direct domestic flights to Brisbane, Gold Coast, Sydney, Melbourne, Adelaide, Perth, Darwin, Townsville, Newcastle, Whitsunday Coast and other various regional centres across North Queensland. Passengers can also fly internationally direct to Singapore, Port Moresby, Japan and New Zealand.
Safety every day: We create a safe, secure and healthy culture for our people and customers.
Do the right thing: We are accountable and do what is honest and ethical, demonstrating integrity, and worthy of the trust of others.
Strengthen community: Strengthen and invest in those around us, the teams we work in and the communities we operate in.
Create value: In collaboration with others, we create positive organisational, social, environmental and economic value.
Care always: Care, service, compassion and respect guide the way we operate at all levels, with all people.
Think ahead: Boldy approach the future through curiosity, adaptation and creativity.
Our Statement of Intent
The Statement of Intent outlines a vision for Cairns Airport through to 2040 with a series of key focus areas including sustainability, employment, cutting-edge facilities and aviation and trade targets to futureproof our operations and support the Far North Queensland community. View the Cairns Airport Statement of Intent here.
Our Commitment to Our Customers
The following initiatives embrace Cairns Airport’s commitment to our customers.
Airport Customer Experience
Cairns Airport’s Airport Customer Experience (ACE) Program has been designed as a collaborative one team approach, to create and deliver a unique and exceptional customer experience. Everyone working at Cairns Airport has an important role to play in our Airport Community and we all undertake ACE training to ensure customer service is integral to each and every one of our roles.
Another Cairns Airport customer service initiative is our Airport Ambassador Program. This friendly group of volunteers welcome and assist people with wayfinding, airport information, transport options and destination information. You can find out more about the Airport Ambassador’s Program and how to become an ambassador here.
In recent years Cairns Airport has been awarded:
- ACI Airport Health Accreditation
- Commercial Award – Major Airport, Australia Airports Association National Airport Industry Awards
- Major Airport of the Year, Australian Airports Association National Airport Industry Awards.
- Tropical North Queensland Tourism Awards for Specialised Tourism Services
- Tropical North Queensland Tourism Awards for Outstanding Contribution by a Volunteer or Group of Volunteers
- Queensland Master Builders Association Construction Award for Best Tourism & Hospitality Facility over $4M (awarded to construction contractor Hansen Yuncken)