Tourist Refund Scheme

The Tourist Refund Scheme (TRS) enables you to claim a tax refund on goods purchased in Australia. The Tourist Refund Scheme desk is operated by Australian Customs Service and is located at T1 (International) Departures.

Learn more about the Tourist Refund Scheme here.

Trolleys and Luggage storage

Trolleys are available in both T1 and T2 for $3 each. These are cash only and accept $5, $10 or $20 notes and change is given. ATMs are located in the terminal, however some may only dispense $50 notes. 

Luggage storage is available, please click here for more.

Porterage – Groups

A group porterage service is operated by TLC Airport Luggage Services. Bookings are required in advance and the cost is charged per bag. Large luggage truck transfers are also available.
Contact: tlcporter@bigpond.com
Mobile: 0417 635 195 or 0417 635 142

Access for All

Each terminal has drop-off/pick-up areas for people with a disability marked at the kerbside. These areas are only available to vehicles displaying a permit for a person with a disabiltiy, and drivers must follow the normal kerbside parking rules. Under government legislation, no vehicle is permitted to be left unattended at the kerbside outside the terminal. Drivers may assist passengers to disembark from the drop-off/pick up areas for people with a disability, however the vehicle must not be left unattended to assist passengers into the terminal. If the passenger requires assistance to the check-in area, the driver must park the vehicle in the public car park and then return to assist the passenger.

Click here for further services available for people with a disability.

Airport Ambassadors 

AmbassadorsAirport Ambassadors rove the terminal ready to help travellers find their way, they can assist with a range of queries including things like transport options, directions and destination information.

Chinese Liaison Officers are also available for translation assistance.

Click here to read more about our Airport Ambassadors. 

Got a question? Check out our FAQs