Airport Services

Tourist Refund Scheme

The Tourist Refund Scheme (TRS) enables you to claim a tax refund on goods purchased in Australia. The Tourist Refund Scheme desk is operated by Australian Customs Service and is located at T1 (International) Departures.

Learn more about the Tourist Refund Scheme here.

Trolleys and Baggage Services

Trolleys are available at the T2 Domestic Arrivals & Departures areas with a $3 charge.  These are cash only and accept $5, $10 or $20 notes. Change is given. ATMs are located in the terminal, however some may only dispense $50 notes. Trolleys are free of charge in T1 (International) Arrivals Baggage Claim Area.

A Baggage Storage Room for larger items is available. Please click here for more information.

Porterage – Groups

Group porterage and luggage transfer services are operated by TLC Airport Luggage Services.  Bookings are required in advance. Please send all enquiries to

Access for All

Each terminal has drop-off/pick-up areas for people with a disability marked at the kerbside. These areas are only available to vehicles displaying a permit for a person with a disability, and drivers must follow the normal kerbside parking rules. Under government legislation, no vehicle is permitted to be left unattended at the kerbside outside the terminal. Drivers may assist passengers to disembark from the drop-off/pick up areas for people with a disability, however the vehicle must not be left unattended to assist passengers into the terminal. If the passenger requires assistance to the check-in area, the driver must park the vehicle in the public car park and then return to assist the passenger.

Click here for further services available for people with a disability.

Airport Ambassadors 

Thumbnail 10Airport Ambassadors rove the terminal ready to help travellers find their way, they can assist with a range of queries including things like transport options, directions and destination information.

Chinese Liaison Officers are also available for translation assistance.

Click here to read more about our Airport Ambassadors. 

Got a question? Check out our FAQs