Lost Property

Please refer to the information below to assist us with reconnecting you with your lost property.

Lost item or baggage left on an aircraft:

For lost property left on board an aircraft; or from within the airline lounge; or for any baggage enquiries (mishandled, lost baggage or baggage left on a carousel) please contact your airline, see contact details below

Lost items left in Taxis:

For items left in taxis on the way to or from Cairns Airport contact the taxi company directly by visiting the Cairns Taxi website.

Lost property within the Terminals or Car Park:

If you believe you have lost something in the terminal or car parking areas, please complete the below form:


Once registered, one of our team will check to see if your lost item has been handed in. If we believe we have an item matching your enquiry a member of our team will be in touch with you.

Lost property retrieval options:

  • Owners can make an appointment and pick up the items from T2 (Domestic Terminal). Please note: where possible, 24 hours’ notice is to be given to minimise waiting times.
  • Owners can make their own arrangements with Pack and Send by phoning +61 7 4051 1177. Please note: You must provide Pack and Send with the allocated item number provided by Cairns Airport.
  • Cairns Airport does not take responsibility for lost property items, therefore we do not pack and return items to owners directly. Please contact Pack and Send for this service.

Additional information:

  • Lost property will be kept for 6 weeks.
  • We do not hold any food products.

Lost items or baggage left on an aircraft:

For any lost items, baggage enquiries (mishandled, lost baggage or baggage left on a carousel) refer to the contact numbers below:

T1 web icon 100pxInternational Airlines:

  • Air New Zealand +61 7 4034 9382 or 4034 9383
  • Air Niugini +61 7 4050 4235
  • Cathay Pacific +61 7 4050 4235
  • China Eastern Airlines +61 7 4050 4235
  • HongKong Airlines +61 7 4050 4235
  • Jetstar Australia (0800 to 1600) +61 0438 303 508
  • Philippine Airlines +61 7 4050 4235
  • Qantaslink +61 7 4050 4235
  • SilkAir +61 7 4034 9382 or 4034 9383

T2 web icon 100pxDomestic Airlines:

  • Qantas +61 7 4050 4235
  • Jetstar Australia (0800 to 1600) +61 0438 303 508
  • Regional Express (Rex) +61 7 4034 9382 or 4034 9383
  • Tigerair +61 7 4034 9382 or 4034 9383
  • Virgin Australia +61 7 4034 9382 or 4034 9383
  • Alliance Airlines +61 7 4034 9382 or 4034 9383
  • Skytrans +61 0428 510 183