1. Maintaining the highest standards of business ethics and conduct

Our Code of Conduct is our foundational governance document, setting out our core standards and governance requirements for NQA employees, volunteers, the leadership team and board members.  Our Code of Conduct also applies to our contractors, consultants and others who may be temporarily assigned to perform work or services for NQA.

All team members are responsible for demonstrating behaviour that is consistent with our values, cultivating loyalty and trust with each other and our stakeholders.  

Our Code of Conduct is supported by a number of detailed governance and compliance policies, guidelines and procedures that form part of the NQA Policy Framework.

Six core corporate values form the pillars of our Code of Conduct, and guide our decision making and conduct. These values guide how we behave and work, help to build great teams, shape our environment and filter our decisions. They influence our processes and how we interact with each other, future talent, customers, stakeholders and partners.

Our values are:

  • Safety every day - We create a safe, secure, and healthy culture for our people and customers.
  • Do the right thing - We are accountable and do what is honest and ethical, demonstrating integrity, and worthy of the trust of others.
  • Strengthen community - Strengthen and invest in those around us, the teams we work in and the communities we operate in.
  • Create value - In collaboration with others, we create positive organisational, social, environmental and economic value.
  • Care always - Care, service, compassion and respect guide the way we operate at all levels and with all people.
  • Think ahead - Boldly approach the future through curiosity, adaptation and creativity.

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2. Delivering corporate governance in line with international best practice

We maintain strong corporate governance through a framework of corporate governance policies, processes and procedures, supported by staff training.  Our corporate decision-making and approval policies ensure decisions are made at the right level of the organisation, in line with the requirements of our Board. Management report to the board on a regular scheduled basis.

Our culture of strong corporate governance is also reflected in our risk management and assurance and audit frameworks.

3. Ensuring that safety and security is a cornerstone of our business

We are committed to providing a safe, secure, and healthy environment for all people who work and visit our facilities. Our vision is to have a safety culture which is risk wary and seeks to continuously develop and improve. Our actions are centred around fostering a cooperative environment in which everyone is safe, and their health and wellbeing are protected and preserved. This is supported by a number of detailed procedures and policies, along with regular workshops, training and onboarding, including:

  • NQA Health and Safety Policy
  • NQA ‘Safety Every Day’ Management System
  • Enterprise Risk Management Framework
  • Drug and Alcohol Management Plan
  • Prevention of Bullying, Harassment and Discrimination
  • Cyber Training


4. Maintaining best practice operational risk management frameworks to guide business decisions and to support risk mitigation

NQA is committed to putting operational safety first, in everything we do.

Our staff maintain operational risk management frameworks which guide risk identification, assessment and mitigation.

We have dedicated teams to support the implementation of these frameworks, and our staff receive training on the use of the operational risk management tools on a regular basis.

  • Australian Airports Association – Airside Safety Office Refresher training (bi-annually) 
  • Hidden Disability Awareness – Duty Manager (bi-annually) 
  • Annual Technical Inspection – Compliance of Manual of Standards 139 (CASA MOS 139) 
  • Aerodrome Operations Manual (AOM) review and update annually.  
  • Aerodrome Safety Management System review and update annually including alternating bi-annual desktop and field exercises. 

5. Delivering governance and compliance training to our staff, fostering a strong culture of compliance

A culture of “doing the right thing” is at the heart of our corporate values. We seek to lead by example and support our staff through compliance and governance training.  Employees also receive regular refresher training and communications around a number of detailed compliance policies, guidelines and procedures that form part of the NQA Policy Framework. They are also accessible to all team members on our shared systems. Some of our key compliance policies are set out below.

  • ICT Acceptable Use Agreement
  • Social Media Policy
  • Cyber Training
  • NQA Health and Safety Policy
  • Privacy Policy
  • NQA ‘Safety Every Day’ Management System
  • Gifts and Benefits Policy and Register
  • Anti-Bribery, Corruption and Fraud Policy
  • Modern Slavery Policy
  • Prevention of Bullying, Harassment and Discrimination Policy

To support a strong culture of compliance, NQA has also engaged an independent company, “Your Call”, to host and manage an anonymous whistleblower hotline, accessible 24/7, 365 days a year.


6. Supporting fair and equitable work practices and recruitment practices

We are committed to creating a diverse and inclusive workplace, treating our fellow employees, customers, and other stakeholders with respect, dignity, fairness, and equity.

Recruiting the right employees is a crucial component of creating the workforce North Queensland Airports (NQA) needs to achieve its organisational objectives. We are committed to maintaining a balance between external recruitment and offering development opportunities for employees. Recruitment practices are also guided by:

• Our Values

• Privacy Policy

• Diversity, Equity and Inclusion Plan

• Prevention of Bullying, Harassment and Discrimination Policy